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Young to Speak on Insurance Claims Documentation

HeplerBroom attorney Michael Young
Michael Young

Michael Young will be one of the featured speakers at the National Association of Mutual Insurance Companies’ Claims Documentation webinar. In his session, Young will provide tips and suggestions for how an insurance company can accurately and properly document its internal claim notes. He will also discuss documenting external communications such as reservation of rights letters. The webinar will be particularly relevant for claims professionals, supervisors, and in-house counsel. More information about the April 29 webinar is available here.

Young, a partner in the firm’s St. Louis office, focuses his practice on insurance coverage and bad faith issues. He also advises insurers on drafting policy language and developing best practices in handling claims. He is a Certified Litigation Management Professional and currently serves on the Claims and Litigation Management Alliance’s Insurance Coverage and Extra-Contractual Committees, as well as on the Legislative Committee for the Missouri Organization of Defense Lawyers. Young has been named to the list of Best Lawyers in America. He is licensed to practice in Missouri and Illinois and is admitted to the bars of the U.S. Courts of Appeals for the Seventh and Eighth Circuits, as well as the U.S. District Courts for the Eastern and Western Districts of Missouri and the Southern and Central Districts of Illinois.

HeplerBroom LLC COVID-19 Response

HeplerBroom has been diligently working on its response and continuity plan to the COVID-19 pandemic in order to keep the health and safety of our employees, their families, and our clients as our top priority.

To help ensure everyone's continued health and well-being, effective March 17, 2020, all attorneys and staff began working remotely. We continue to assess the situation and will return to our physical offices when appropriate.

To ensure this, the firm has identified essential personnel in each office who will make certain that critical firm functions that cannot be done remotely continue to be handled. We have put in place protocol for those essential personnel to make sure they are keeping healthy per the CDC cleaning and sanitizing recommendations. All teams have back-up personnel and procedures that we will follow to make sure all deadlines are met and clients receive the same great service and work product that we have always been proud to provide.

HeplerBroom's IT department has been working hard to make sure all remote employees are set up with equipment and access from home to limit disruption to our clients. Maintaining security and confidentiality has remained, and will continue to remain, at the forefront of all processes and procedures, at all levels throughout the firm.

The firm has created emergency communication measures to communicate any changes to this plan to employees and are communicating on a regular basis with any and all new resources and helpful information during this uncertain time.

During these fluid and unpredictable times, HeplerBroom will continue its commitment to great service and results for our clients, all while keeping safe and healthy.

Wishing you and your families good health.

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