A recent ruling from the Northern District of Illinois highlights a critical risk for retailers: when employees assist customers, they may inadvertently assume a legal duty. In the case of Swayka v. Menard, Inc., a customer was injured while receiving help transporting heavy merchandise. The court emphasized that the employee's actions transformed the situation from a simple premises liability claim to one of ordinary negligence. This decision serves as a vital reminder for retailers and insurers that even well-intentioned assistance can lead to significant legal responsibilities. Discover the implications of this case for retail operations and insurance coverage.